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A real phone number, a real inbox and a named officer for complaints. Pick whichever suits the question.
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Customer support
For anything to do with an order — where it is, what went wrong, or how to send it back — start here. Have your order number ready and we can usually settle it in one message.
Complaints and escalation
If support has not resolved something, our Grievance Officer is Tanisk Arora. Every complaint is acknowledged within 48 hours and closed within 30 days.
Brands, press and partnerships
Our office
Postal address
ZEROHORIZON LABS PRIVATE LIMITED
DTU Innovation and Incubation Foundation, Main Bawana Road, Shahbad Daulatpur, Delhi 110042, India
Support hours
Monday to Saturday, 10:00 AM – 7:00 PM IST
Messages sent outside these hours are answered the next working day.