Legal
Policies & Legal
Every Woohl policy in one place — privacy, terms, shipping, returns, refunds and grievance redressal, each with the date it last changed.
Privacy Policy
What we collect, who it reaches, how long we keep it, and how to have it deleted.
Updated
Terms of Service
The agreement between you and Woohl, including our role as a marketplace.
Updated
Refund & Cancellation Policy
Cancellation windows, refund routes and how long each one takes.
Updated
Returns Policy
The 7-day return window, what is excluded, and how pickup works.
Updated
Shipping Policy
Where we deliver, delivery estimates, charges and what happens when a parcel is late.
Updated
Grievance Redressal
Escalation with a named officer, acknowledged within 48 hours.
Updated
Need to raise a complaint?
Our Grievance Officer is Tanisk Arora. Every complaint is acknowledged within 48 hours and closed within 30 days.