Policies
Where we deliver, how long it takes, what it costs, and what happens when something goes wrong on the way to you.
Last updated
Effective from
Woohl currently ships across India only. We do not ship internationally yet, and we cannot deliver to addresses outside India, including freight-forwarding addresses.
Serviceability is checked against your PIN code at checkout. If a PIN code cannot be serviced by the brand's logistics partner, you will see this before you pay rather than after.
Timelines start from the moment the seller dispatches your order, not from the moment you place it. Most orders are dispatched within 24 to 48 hours of confirmation.
| Service | Estimated time after dispatch | Availability |
|---|---|---|
Standard delivery | 3–5 business days | All serviceable PIN codes |
Express delivery | 1–2 business days | Select metros and tier-1 cities |
Made to order and pre-order | As stated on the product page | Varies by brand |
Woohl is a marketplace, so a single order can contain products from more than one brand. When that happens the order is split into shipments that travel separately and may arrive on different days. Each shipment is tracked on its own.
Delivery charges depend on the brand, the destination PIN code and the size of your order. The exact amount is always shown as a separate line in the Order Summary before you pay — you will never be charged a delivery fee you have not seen.
Many orders qualify for free delivery. When they do, the Order Summary shows FREE against Delivery Charges.
Cash on Delivery orders may carry a small handling fee, shown at checkout.
Prices on Woohl are inclusive of GST. Your tax invoice is issued by the brand that fulfils the order.
You receive a confirmation with your order number as soon as payment succeeds, or as soon as a Cash on Delivery order is accepted.
The brand hands the shipment to a courier and a tracking number is attached to it. You can follow it from your orders.
The courier will usually attempt delivery between 9:00 AM and 8:00 PM. Keep your phone reachable — most couriers call before arriving.
Your return window opens the day the order is marked delivered and stays open for 7 days. See the Returns Policy.
Please check your address and phone number before placing an order. Once a shipment has been dispatched, the delivery address cannot be changed.
Couriers make up to three delivery attempts. After the third failed attempt the shipment is returned to the seller.
If a shipment is returned because the address was incomplete, the recipient was unreachable, or delivery was refused, any delivery charge paid is not refunded. The product value is refunded in full.
Cash on Delivery orders that are refused on arrival may lead to Cash on Delivery being disabled for the account.
Delivery estimates are estimates, not guarantees. Weather, strikes, regional restrictions and courier backlogs during sale periods can all push a shipment past its expected date.
If a shipment has not moved for more than five days, or has passed its estimated delivery date by more than three days, contact us at hello@woohl.com or on WhatsApp and we will chase the courier on your behalf.
