Policies
Most things bought on Woohl can be returned within 7 days of delivery. Pickup is free, and you do not need to explain yourself beyond picking a reason.
Last updated
Effective from
You have 7 days from the date of delivery to request a return. The window opens the day your order is marked delivered and closes at the end of the seventh day.
A few brands offer a longer window on specific products. Where they do, it is stated on the product page and that longer window applies instead of this one.
A product is eligible for return if it comes back in the condition it arrived in:
Unused and unwashed, with no signs of wear beyond a reasonable try-on
In its original packaging, with tags, labels and seals intact
Complete — including freebies, accessories, manuals and any bundled items
Accompanied by the invoice or order number
Some categories are excluded for hygiene, safety or legal reasons. These exclusions are shown on the product page before you buy, and they do not affect your rights if the item arrives damaged, defective or wrong.
| Category | Why it is excluded |
|---|---|
Innerwear, swimwear and personal-care products | Hygiene — cannot be resold once the seal is broken |
Opened cosmetics, skincare and fragrance | Hygiene and safety once the seal is broken |
Perishables and fresh food | Cannot be verified after delivery |
Made-to-order and personalised items | Produced specifically for you |
Digital products and gift cards | Delivered instantly and cannot be returned |
Items marked non-returnable on the product page | Brand-specific — always shown before purchase |
Go to your orders and open the delivered order you want to return.
Select the items you are returning and pick a reason — damaged, wrong item, quality issue, size, or changed my mind.
For damage, defects or a wrong item, two or three photos let us approve the return immediately instead of waiting on an inspection.
Pickup is scheduled within 2 to 4 business days and is free. Pack the item with its tags and packaging. If your PIN code is not serviceable for pickup, we will arrange a self-ship and reimburse the courier cost.
Once the item reaches the seller it goes through a short quality check. Your refund is initiated as soon as it passes — usually 7–10 business days to reach your original payment method.
Replacements are available for defective, damaged or incorrect products, subject to stock. If the same product is unavailable in the size or variant you ordered, we convert the request into a refund and tell you before doing so.
A replacement carries the same return window as the original order, counted from the day the replacement is delivered.
A return can fail its quality check if the item is used beyond a reasonable try-on, is missing parts, tags or packaging, or is not the item that was ordered.
When that happens we tell you why and send the item back to you at no cost. If you disagree with the outcome, escalate it — the Grievance Redressal process exists exactly for this, and it has published timelines we hold ourselves to.
No. Return pickup is free. If we arrange a self-ship because your PIN code is not serviceable, we reimburse the courier charge to your Woohl wallet or bank account.
Yes. Returns are per item. Select only the items you want to send back and the rest of the order is unaffected.
Each brand's shipment is returned separately, and each refund is processed as its shipment is received and checked. You may see more than one refund credit for a single order.
The courier makes up to three attempts. If all three fail, the return request is closed and you will need to raise a new one — provided you are still inside your return window.
For hygiene-sensitive categories, no — once a seal is broken the item cannot be resold. For everything else, an opened box is fine as long as the product is unused and complete.
