Help Centre

Open your orders and select the order. Once it is dispatched you will see the courier and tracking number there. Orders containing products from more than one brand are shipped separately and tracked separately.

Yes, any time before it is dispatched — cancel it yourself from the order screen and the full amount is refunded. After dispatch you will need to refuse the delivery or raise a return. See the Refund & Cancellation Policy.

Every delivered order has a downloadable tax invoice on its order details screen. The invoice is issued by the brand that fulfilled the order.

Only before dispatch, and only by cancelling and reordering with the correct address. Once a shipment is with the courier the address is locked.

Check with your building's reception or neighbours first, then contact us within 48 hours at hello@woohl.com. We will raise a dispute with the courier and share the proof-of-delivery record.

Standard delivery takes 3–5 business days after dispatch. Express delivery, available for select locations, takes 1–2 business days. Full detail is in the Shipping Policy.

Not yet. We currently deliver within India only, and we are working on expanding the network.

It depends on the brand, your PIN code and the order size. The exact charge is always shown in the Order Summary before you pay, and many orders ship free.

Refuse the delivery if the packaging is visibly tampered with. If you have already accepted it, raise the issue from the order within 48 hours with photos and keep the packaging — we will arrange a replacement or refund.

You can request a return within 7 days of delivery from the order details screen. Return pickup is free, and refunds reach your original payment method in 7–10 business days. Full detail in the Returns Policy.

Open the delivered order, choose Request Return, select the affected items and pick the reason. Replacements are available for defective products, subject to stock.

Innerwear and swimwear, opened cosmetics and personal care, perishables, personalised items and digital goods. Anything that arrives damaged, defective or wrong is always covered regardless of category.

Refunds are initiated once the returned item passes its quality check, and typically complete within 7–10 business days. Cash on Delivery refunds go to your Woohl wallet or a bank account you provide.

UPI, credit and debit cards, wallets and netbanking via Razorpay, plus Cash on Delivery. Card details are handled entirely by Razorpay and never reach Woohl's servers.

Enter the code in the Order Summary on the cart page before checking out. Your discount and total savings appear instantly.

The payment was not captured and reverses automatically, usually within 5 to 7 business days. If it has been longer, send us the transaction reference or UTR and we will trace it.

Coins are rewards earned through the referral programme and promotions. They apply against future orders, hold no cash value, and are returned to your wallet if an order paid with them is refunded.

Request deletion from the support screen inside your account. We remove your profile, addresses, wishlists and activity history. Invoices are retained for the statutory period because tax law requires it — see the Privacy Policy.

Account details, order history, activity used for recommendations, and support conversations. You can ask for a summary, a correction or a deletion at any time — the Privacy Policy explains how.

Change your password immediately from account security, then contact us at hello@woohl.com. We can review recent activity and lock the account while we investigate.